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Honorlock Resources for Students

  • Due to social distancing protocols associated with the COVID-19 pandemic and reduced capacity at the Testing Center, your instructors may use Honorlock as an online proctoring solution for their exams.
  • If you need accommodation for a disability, please read our article on Testing Accommodations for Students with Disabilities.

Instructors may direct students in remote and online classes to take proctored exams with an online service provider. FSU contracts with Honorlock for this service. You'll take your exam on your own computer via the internet. Exam sessions are recorded and reviewed by your instructor.

What you will need to use Honorlock:

  • A laptop or desktop computer. Do not use a tablet or phone when testing in Canvas, let alone Honorlock. If your computer doesn't include a built-in webcam and microphone, you will also need to attach:
    • A webcam.
    • A microphone.

Note: FSU Case Management Services may be able to help students in need of webcams or other equipment. Students can reach them at 850-644-9555. Students who need help getting Internet access can check out the ITS Free and Discounted Wi-Fi Options page

  • The Google Chrome browser and a one-time installation of a Chrome browser extension for Honorlock. The system will guide you through this simple step, and you can remove it after use by following these instructions.
  • A stable and strong Internet connection. We recommend using the single-click system requirements test towards the bottom of Honorlock's Support page to ensure your operating system, browser and internet connection are up-to-speed before the test.

Important notes:

Ready to take your exam?

See Getting Started with Honorlock and/or view the brief videos below so you know what to expect.

Problems during the exam?

  • Please use the live chat link in the Honorlock window to find a solution. Honorlock support staff will have instant access to your session to save time diagnosing problems.
  • At any time, you can also visit Honorlock Support for 24/7/365 support, to test your system, and troubleshoot problems. Honorlock also has a searchable knowledge base for answers to common questions. You can check the Honorlock status page to find out if there are system-wide issues.

Frequently Answered Questions

What do I need to know before taking my exam?

Ensure your computer is charged and has a strong internet connection. We recommend using the single-click system requirements test at the bottom of the honorlock.com/support page. Make sure to use Google Chrome when you log in to take your test. We recommend students take their exam in a quiet private location to limit potential flags and distractions. Your instructor may provide specific requirements regarding exam setting.

Why do I need a photo ID? What forms of ID are acceptable?

We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government issued (i.e. driver license, passport) or a student ID that has your clear, recognizable photo.

What if something goes wrong during my exam?

Honorlock offers technical support 24/7 to assist students before, during, and after their proctored tests. If you need any assistance, contact our support agents by live chat using the link in the Honorlock window. Always contact Honorlock support via chat if you encounter problems during the exam!

Why am I being prompted for an access code?

If you are being prompted for an access code you are most likely not in Google Chrome or you do not have the Honorlock Chrome Extension.

What is the Honorlock Chrome browser extension?

The Honorlock extension is a small program that modifies the Chrome web browser and not your computer. Nothing is installed on the computer. Students can remove the Honorlock Chrome extension as soon as their exam is submitted. (See instructions for removing Chrome extensions in Google's documentation.)

What equipment is needed?

You will need to have a working webcam, microphone, and either a laptop or desktop computer. Integrated or external USB will both work. A reliable and speedy Internet connection is essential. We recommend using the single-click system requirements test at the bottom of the honorlock.com/support page.

How is my privacy protected?

Honorlock is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets. Honorlock's certified proctors and your institution's faculty are able to review test session videos until deleted based on the school's retention policy. See the Honorlock Security and Privacy FAQ for more information.

Is Honorlock fully accessible to students with a visual impairment?

The Honorlock interfaces for administrators, instructors, and end-users are fully ADA accessible and compliant with Section 508 of the Americans with Disabilities Act. Please read Honorlock's Accessibility Statement for more information.

Does Honorlock determine who is cheating?

No. Honorlock simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording.

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  • 17-Nov-2020
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